RockItCoin FAQs

Frequently Asked Questions

RockItCoin Basics

Yes. RockItCoin is The most trusted name in Bitcoin ATM™. We go to great lengths to protect the privacy of our users and to make sure every transaction settles quickly and accurately.

About RockItCoin

Based out of Chicago, IL, we have over 2,500 Bitcoin ATM locations in cities across the United States. Each of our kiosks allows you to buy Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH) with cash, and we take pride in delivering cryptocurrency to our customers’ wallets as quickly as possible.

Select RockItCoin ATMs also allow you to sell Bitcoin and other cryptocurrencies for cash. This makes our machines one of the fastest ways to turn crypto into cash or vice versa. Visit our locations page…

Setting up your RockItCoin wallet is easy, just follow these simple steps.

Step 1: Download the RockItCoin App.
Step 2: Create your account by clicking “create an account” on your screen. Then create a username.
Step 3: Create a secure password that is 10 characters long with at least one uppercase letter, one lowercase, and one number. Be sure to choose something you will remember as we cannot help you recover a lost password.
Step 4: Choose a 4-digit pin that is secure and that you will be able to remember. Your basic setup is now complete and you can head to your nearest RockItCoin ATM location to buy cryptocurrency. Visit our locations page to find the Bitcoin ATM nearest to you!

Bitcoin transactions are recognized by the Blockchain and soon after are “Confirmed.” Confirmation time is dependent on the activity of the Bitcoin network and many transactions are processed right away. The more transactions that take place, however, the longer it can take for a transaction to confirm. Unfortunately, RockItCoin cannot control how long your Bitcoin takes to confirm.To find out exactly where your Bitcoin is right now, you can copy your wallet address and paste it into the search box found at the top of the link: https://www.blockchain.com. If you need assistance locating your wallet address on your RockItCoin app , click here.

Blockchain is a block explorer that can track the activity of a wallet, similar to a public ledger. Under “Transactions”, it will show you if the transaction is pending or how many confirmations it has. If you ever have questions about a transaction you made at the ATM or need further assistance, please give our Customer Service Team a call at 1-888-702-4826.

RockItCoin ATMs

Buying Bitcoin, Litecoin, Ethereum, or Bitcoin Cash at a RockItCoin Bitcoin ATM is easy. We’ll walk you through this process in the steps below.

Note: It’s always best to have a Bitcoin wallet set up before you first visit a RockItCoin ATM. Click here to download the RockItCoin app.

Step 1: Find and Visit a Local RockItCoin ATM.

With 2,500+ RockItCoin ATMs around the country, there’s sure to be a RockItCoin ATM close by. Check our locations page to find one near you!

Step 2: Select “Buy Coins” and choose the amount you plan to purchase. For this example, we chose the second tier.

You can buy as little as $10 and as much as $25,000 worth of crypto from our ATMs. Touch the screen to select the range in which you wish to purchase.

Step 3: Enter Your Phone Number, SMS Code, or Secret PIN

New users will receive an SMS code on their phones which they will be prompted to enter into the RockItCoin ATM to verify their identity. After you verify your SMS code, you will be prompted to create a 4-digit PIN. Returning users will simply need to input their secret PIN that they created during their first visit…

When you select “Withdraw Cash” from a RockItCoin ATM what you are really doing is selling your cryptocurrency to the kiosk for cash. We’ll walk you through this process in the steps below.

Step 1: Find and Visit a Local RockItCoin ATM

With 2,500+ RockItCoin ATMs around the country, there’s sure to be a RockItCoin ATM close by. Check our locations page to find one near you!

Step 2: Select “Withdraw Cash” and choose the amount you plan to sell.

You can sell as little as $20 and as much as $25,000 worth of crypto from our ATMs. Touch the screen to select the range in which you wish to sell.

Step 3: Enter Your Phone Number, SMS Code, or Secret PIN.

New users will receive an SMS code on their phones which they will be prompted to enter into the RockItCoin ATM to verify their identity. After you verify your SMS code, you will be prompted to create a 4-digit PIN. Returning users will simply need to input their secret PIN that they created during their first visit…

RockItCoin Wallet

Receiving cryptocurrency on the RockItCoin application is as simple as finding your Receiving Wallet Address. This is both a QR code and a Receiving Wallet Address shown as a long string of letters and numbers, and both can be used to receive funds.

Step 1: Select “Receive”

First, from your wallets screen, we select the blue “Receive” option below the “Total balance” section.

Step 2: Select Your Wallet

After selecting “Receive” you will be greeted with a new, mostly blank, screen; At the top of this new screen there is a section…

Step 1: Select “Send”
Once you have your wallet funded, you can send to any other wallet you’d like directly from the application. The first step to sending your cryptocurrency is selecting the bright orange “send” button located beneath the “Total balance” section of your Wallet’s page as shown below.

STEP 2: Select the sending wallet

After hitting send, it will ask which wallet you would like to send from. This will be selecting the…

Paper wallets are temporary wallets you can fund at the ATM itself. These are printed on receipt paper and are a temporary place for your cryptocurrency before you can sweep it to your RockItCoin digital app.

STEP 1: Open your Dropdown Menu
From your wallets page, found by selecting “Wallets” along the bottom, you will see three horizontal lines…

When purchasing crypto from one of our kiosks, you will need to provide a wallet that is yours and under your full control. If you don’t already have a digital wallet downloaded on your phone by the time you make your transaction, you can create a Paper Wallet. A Paper Wallet is essentially two QR codes (a public and private key) which are printed on receipt paper at the kiosk. This is meant as a temporary placeholder of your funds, until you can import them using your RockItCoin app.

How to Create a Paper Bitcoin Wallet with a Bitcoin ATM
Disclaimer: At this time our ATMs do not support Ethereum Paper Wallets, but you can still purchase Bitcoin, Litecoin, and Bitcoin Cash using this option.
Step 1: Find and Visit a Local RockItCoin ATM
With 2,000+ RockItCoin ATMs around the country, there’s sure to be a location close by. Visit our locations page…

Bitcoin Wallet Basics
Cryptocurrency, like Bitcoin, is a digital currency, meaning you can never hold a Bitcoin in your hand. Instead, you store cryptocurrency in one of two basic types of wallets: software wallets and hardware wallets. Software wallets include web or mobile wallets, such as the RockItCoin mobile app, while a hardware wallet is a physical device that secures access to your cryptos offline, like a USB or a Paper Wallet.

Whether it’s a software or a hardware wallet, every Bitcoin wallet has a Public Key and a Private Key. The Public Key, also known…

Setting up password recovery in the RockItCoin app allows you to recover your account, even if you’ve lost or forgotten your password.

Here are the steps:

Step 1: Open up the RockItCoin app and log in. You’ll be presented with the default Wallets screen. Select the menu icon in the top right corner and select your wallet settings. Once there, select…

RockItCoin Go

On the “Buy” page in the RockItCoin App, choose “Buy at over 16,000 retail locations”.

Read through the quick guide of how RockItCoin Go works to familiarize yourself with the process. Then, select “Get Started”.

If this is your first time using RockItCoin Go, you will need to complete a short…

Hosting A Bitcoin ATM

A great way to earn some extra income in your business is to host a RockItCoin ATM.

Learn more about the many benefits of hosting a RockItCoin Bitcoin ATM…

Crypto Tips & Advice

The safety of our customers is our top priority. We take additional measures to not only understand trends within scams and illicit activity, but bring them to your attention over the phone, at the machine, and through our social media channels.

It’s always important to remember to use your own wallet (as specified in RockItCoin Terms of Service), and understand that transactions are final and non-reversible. If somebody else provides you with a wallet to use, they will have complete access and control over the crypto you acquired. A scammer may pressure you to send…

Throughout the sections of the FAQ, we provide answers and solutions to commonly encountered questions when using our machines. Here are some Tips and Advice to take note of before you get started…